For all life threatening medical emergencies please call 911.

WE RESERVE AFTER HOURS PHONE CALLS FOR EMERGENCIES ONLY (after 5pm Mon-Fri. /all day Sat and Sun). Please note that though our office has limited Saturday hours, we run with minimal staff and would certainly appreciate your co-operation in limiting non-urgent phone calls. If you are requesting a call back from us, please make sure your phone will accept a “blocked” call. Please have the phone number of your pharmacy available, and make sure they are open if it is after hours. You can also electronically request prescription refills via our secure web-based patient portal.

NON EMERGENCIES

• I have a cold, what can I take? See the information sheet.
• I want to travel, can I go? Ask at your next visit (did you forget? Call during weekday business hours).
• I need my medication refilled (i.e. birth control refill).  Contact the pharmacy and have them electronically fax us a request. You are welcome to follow-up with us during weekday office hours.
• I’m spotting after I just had intercourse. This may be normal- don’t have intercourse for a couple days. If you remain concerned, we encourage you to book an appointment to see our practitioner. Please be advised that we do not make medical diagnosis via telephone or electronic media.
• I want my test results. You can access normal results 24/7 via our secure web-based patient portal. For further information, they can be reviewed with you at your next appointment. We may ask you to make an appointment to review abnormal results, as it is not our policy to do so via telephone or electronic media.
• I want to discuss my test results on the phone. They will be discussed with you at your next appointment.
• I think I may be having a herpes outbreak. Please schedule an appointment 24/7 online or call to make an appointment to be evaluated in person.
• I think I have a yeast infection. Use an over the counter anti-fungal preparation and make an appointment if symptoms are not improved or gone in 3 days. Please note that it is not our policy to prescribe you medications for infections that you have not been physically evaluated for. We appreciate your understanding.

Please note that there may be a fee charged for non-urgent after hour calls to the on-call physician. After hours means after 5pm until 9am on weekdays and all day on Saturdays & Sundays. We would like to reserve this time for really ill patients with true emergencies and we certainly appreciate your co-operation on this matter.

Emergencies

If you have any of the following conditions, please go to the hospital for evaluation. The hospital will contact your physician.

• Bleeding more than spotting.
• Pain that lasts longer than 15-20 minutes, or if it hurts so much you can’t even talk.
• Regular contractions, which are consistent and painful (please call the hospital and go in for monitoring).
• Fluid leaking or sudden gush of fluid from your vagina while pregnant
• Decreased fetal movement after viability, which is greater than 20wks gestation. Please make sure you have had adequate meals and fluids. You can try having some juice to see if your baby perks-up. Please note that if you are concerned about fetal movements, we will most likely ask you to come in for evaluation as we do not make diagnosis via telephone or other electronic media).